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Technical Support

Common Questions

Q: Where can I download the driver I'm looking for?
A: All of our drivers can be found under the Drivers/Modules tab above. Simply navigate to the section you are interested in and click the PRODUCT DETAILS button. In there you will find a big blue button labelled DOWNLOAD TRIAL. Most drivers are compressed with ZIP. You will need to extract the files before they can be used.

Q: Where is the webstore? A: Browse for the driver you wish to purchase (see above) then click on the shopping cart plus symbol at the bottom of the page. Hint: You may need to scroll down to see it!

Q: How do I create an account?
A: Once upon a time we forced users to create an account before they could browse our website. This resulted in hundreds of accounts being created that were never used. We have since changed the website - you can now add items to the shopping cart and only when you get to the checkout page will you need to either login (using existing details) or create a new account. We don't prevent anyone from creating an account.

Q: What is the point of the TRIAL VERSION?
A: We offer all of our drivers in what's called TRIAL mode. This means you can download and play with the driver before purchasing a license to decide if it meets your requirements.

Q: What is the difference between TRIAL mode and REGISTERED/PURCHASED mode?
A: All TRIAL mode drivers have a 60 minute timeout built into them. This means you can play with the driver for 60 minutes and then it will stop functioning. This usually means commands will no longer work and you won't get any feedback. You can restart your 60 minutes simply by rebooting the XP processor (or uploading the project again). During the 60 minute trial period there is no difference between the TRIAL driver and the PURCHASED version. The trial version won't stop working after a number of days, you can continue to reset it once every 60 minutes if you wish. This is meant to be annoying enough to make you purchase the driver, but not so restrictive that you can't fully test it.

Q: Why do you need a shipping address if its just a download?
A: Australia has a 10% GST tax, if you live outside Australia you don't need to pay this. Your shipping address helps us determine whether or not we need to apply tax to the order.

Q: I just got an email indicating my order has shipped. Huh?
A: Our webstore uses a commonly available system that assumes we ship physical goods. We don't ship physical goods. When you receive an update indicating the items have shipped, it really means we've received payment (thank you!) and you can now login to the Customer Portal to claim your unlock code.

Q: I've purchased a license, now what do I do?
A: You should receive an email from My Device indicating your purchase was successful. This will include a link that takes you to the CUSTOMER PORTAL. Login to the portal using the same username/password that you purchased the license under. Once in the portal you should see the purchased license. Here you can assign the license to a physical XP processor. To specify an XP processor you will need its MAC address. A MAC address looks similar to this: 00:15:26:XX:XX:XX. Once entered you will be sent an email and displayed the UNLOCK CODE.

Q: Ok, I've generated an UNLOCK CODE for your driver, now what do I do with it?
A: For RTI drivers, navigate to the driver tab on the XP processor in Integration Designer. Select the driver which you have purchased the license for. You should see a bunch of settings for configuring the driver. The UNLOCK CODE field is usually down the very bottom - you may need to scroll down to see it. Paste the UNLOCK CODE in here. It is a hexadecimal string, meaning the only valid characters are zero to nine (0-9) and A to F.


Terms and conditions;
My Device neither assumes nor accepts any liability for any loss, damage, theft, misuse, malfunction, etc. regardless of the cause or reason for any such event. My Device will not be liable for any damages (including but not limited to damages for loss of profits, business interruption or loss of information) arising out of the use of or inability to use the driver.

Digital View DVH-505

This driver controls the Digital View DVH-505 via RS232.

Possibly the most integration friendly set top box ever, the DVH-505 provides you with more feed back than you ever thought possible, even we were surprised!

2-way feedback is provided via variables with the ability to show a staggering amount of info as to what’s going on. Some of the highlights include:

  • Channel name
  • Name of program playing
  • Name of next program playing
  • Reverse the state of the icon for current channel
  • Internal temperature of the set top box
  • Information on the quality of the digital feed

Any one who’s installed a set top box before knows they can be prone to over heating, our driver gives you the ability to create an event based on the internal temperature of the box. Once the box reaches a certain temperature it will trigger an event within the XP-8. You can use this event to run a system macro to turn on a cooling fan or run a page flip on a touch panel to warn the end user.

A simple demo file is provided for you to get you started as well as detailed instructions.

And yes it’s free!

TiVo

This driver controls the TiVo Series 3 High Definition Personal Video Recorder.

Interfacing your Tivo to RTI couldn’t be easier. The driver features commands not found on the supplied remote such as putting TiVo into standby, directly accessing the Now Playing menu and jumping directly to your favourite channel.

2-way feedback is provided via variables with the ability to reverse a channel icon based on what channel is currently playing, as well as the ability to see when the TiVo is recording on a touch panel and creating text boxes that display the name of the channel currently playing.

But the best part of it all... no ugly IR emitter stuck to the front of your TiVo! Control is handled over ethernet.

And yes it’s free!

Pioneer BDP-LX52

This driver controls the Pioneer BDP-LX52 Blu-Ray Player. Should also work with: BDP-LX91, BDP-09FD and BDP-23FD

Interfacing your BDP-LX52 to RTI couldn’t be easier. The driver gives you all the features of the standard remote and many more that have been hidden away.

2-way feedback is provided via variables with the ability to show current track/chapter numbers, Play time and title numbers. Why not let the Blu-Ray player turn on the entire system for you ? using the the events capability of your XP-8 you can run a system macro to turn on your entire system when ever some one hits the power button on the front of the player.

A simple demo file is provided for you to get you started as well as detailed instructions.

And yes it’s free!

Multiroom Audio Systems

SONOS

HAL

Audio/Video Switchers

Parasound Zhd

Leaf Audio

Blu-Ray Disc Players

Oppo BDP83

Pioneer BDP-LX52

Digital TV Set Top Boxes

Digital View DVH-505

 


 

Irrigation

Rain8net

Lighting Systems

Clipsal C-Bus

Dynalite

Security

ELK/Ness M1

Power Control

PS Audio

 


 

Pro Audio

Allen & Heath

Australian Monitor

PTN PA2 Amplifier

Control Systems

CommandFusion

Global Cache

Media Servers

DF Solutions

Personal Video Recorders (PVR)

TiVo

 


 

Utilities

Broadcast Event

Wake On LAN

Calculator

Stopwatch

Logic

Password

Counter

Please Wait

 

 

 

 

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