Welcome to My Device

My Device is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are of a high standard and pricing is true and correct.

When purchasing from My Device your financial details are passed through a 3rd party secure server (Westpac Banking Corporation or Paypal) using the latest 128-bit SSL (secure sockets layer) encryption technology. Your credit card information is not stored on the My Device servers. 128-bit SSL encryption is the industry standard.

If you have any questions regarding our security policy, please contact our customer support centre This email address is being protected from spambots. You need JavaScript enabled to view it.

Please choose carefully. We do not normally give refunds if you simply change your mind, make a wrong decision or incorrectly identify the MAC address of your hardware.

You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product described on the website or doesn't do what it is supposed to do.

My Device is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all.

My Device uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from My Device only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.